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Delivery & Return Policy

Delivery

We deliver worldwide!

If you live in Malaysia, please go to https://vivienyeobeautystore.my for orders.
If you live in Singapore, please go to https://vivienyeobeautystore.sg for orders.
If you live in Hong Kong or overseas, please go to https://vivienyeobeautystore.hk for orders.
If you live in China, please go to https://vivienyeobeautystore.cn for orders.

*Please note, deciding which store you should go depends on your parcel’s delivery address, not your nationality or billing address.

Vivien Yeo's Beauty Store has been especially designed by Vivien Yeo's Beauty Store  for customers using its online shopping services. Items sold at Vivien Yeo's Beauty Store are intended for personal use only. Customs penalties, charges, delay or other expenses incurred as a result of an action by customs will be charged to the consignee along with any applicable duty or tax, Vivien Yeo's Beauty Store will not have or accept any liability, obligation or responsibility whatsoever for any loss or damage. Any purchase made by using the online shopping services on this site is subject to and governed by the Vivien Yeo's Beauty Store Online Shopping Terms and Conditions. The purchased products shall be accepted by the customer entirely at the Customer's own risk.
 
 
Shipping cost
 
Related shipping costs will be charged according the delivery regions, the details of delivery fees and product fees will be listed out in detail before check-out.
Member also can enjoy the free shipping when purchase amount specified amount in single transaction of our website.
 
There are no shipping charge to Malaysia customers.
 
 
When would the products be shipped out?
 
Products will be ship out on the next business day after received payment, Malaysia customers will usually received their item within 1-5 business days. For Singapore customers, we ship your parcel by SF Express from our Malaysia shipping office; your parcel will usually arrive in Singapore within 2 to 5 business days. 
 
 
What does my order status mean?

Pending: not paid 
Processing: payment received and shipment would be arranged very soon
Completed: shipped.

 

What to do if I want to add in more products after checkout?

You may start a new order from our online store if you have not completed payment for the current order.

If you are unsure about the payment status or have already completed the payment, please contact us through Facebook Page "Vivien Yeo's Beauty Store" or email us at [email protected] as soon as possible and we will be happy to assist.

 

What to do if I want to change my shipping address?

For any customers who want to change shipping address after placing an order, please contact us ASAP through Facebook Page Vivien Yeo's Beauty Store or email us at [email protected] with your order number and updated address.

 

Returns and Refund

 
We do not accept refund for the products, but we are happy to provide exchange if the product is damaged. We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 3  Days Returns Policy. We are to address this problem immediately. Please email to [email protected] right away, and include the following information:
 
- Your order number.
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
 
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items or send them back without our approval. 
We will ask you to send the damaged/defective items back to us after exchange request is approved (at our expense). Thank you. 
 
The returns products are excluded :
- Any product returned more than 3 days after receipt date
- Opened, damaged, used, incompleted (except after spoilage discovered/ broken package)
- No longer in its original salable condition
- Any non-refundable discounted products, clearance products or sale products
- Any free gifts/ samples/ trial packs
- Products without official receipt
- Any products that are not from Vivien Yeo's Beauty Store
- Our products are all foreign agent brands, and their brand packaging specifications are changed quite often. We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail.
 

Should the items be satisfied all above conditions, please contact us and we will follow up and process your requirement immediately. 

Vivien Yeo's Beauty Store will process your returns within 10 working days after receiving the returned parcel.  You are responsible to take good care of the items before you return them to us. 

In case of dispute, Vivien Yeo's Beauty Store decision shall be final and conclusive. Final sale items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.