Shipping, Return & Exchange
We deliver worldwide!
If you live in Malaysia, please go to https://vivienyeobeautystore.my for orders.
If you live in Singapore, please go to https://vivienyeobeautystore.sg for orders.
If you live in Hong Kong or overseas, please go to https://vivienyeobeautystore.hk for orders.
If you live in China, please go to https://vivienyeobeautystore.cn for orders.
*Please note, deciding which store you should go depends on your parcel’s delivery address, not your nationality or billing address.
When would the products be shipped out?
What does my order status mean?
Pending: not paid
Processing: payment received and shipment would be arranged very soon
What to do if I want to add in more products after checkout?
You may start a new order from our online store if you have not completed payment for the current order.
If you are unsure about the payment status or have already completed the payment, please contact us through Facebook Page "Vivien Yeo's Beauty Store" or email us at email@example.com as soon as possible and we will be happy to assist.
What to do if I want to change my shipping address?
For any customers who want to change shipping address after placing an order, please contact us ASAP through Facebook Page Vivien Yeo's Beauty Store or email us at firstname.lastname@example.org with your order number and updated address.
Returns and Refund
- The details of the damaged/defective product received.
- Attach electronic images of damaged/defective products upon receipt.
- Opened, damaged, used, incompleted (except after spoilage discovered/ broken package)
- No longer in its original salable condition
- Any non-refundable discounted products, clearance products or sale products
- Any free gifts/ samples/ trial packs
- Products without official receipt
- Any products that are not from Vivien Yeo's Beauty Store
- Our products are all foreign agent brands, and their brand packaging specifications are changed quite often.
We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail.
Should the items be satisfied all above conditions, please contact us and we will follow up and process your requirement immediately.
Vivien Yeo's Beauty Store will process your returns within 10 working days after receiving the returned parcel. You are responsible to take good care of the items before you return them to us.
In case of dispute, Vivien Yeo's Beauty Store decision shall be final and conclusive. Final sale items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
If the goods are not successfully sent to the receiving country/address due to customs entry restrictions, other third-party transportation companies, or the sudden request for order cancellation by the customer, we do not provide any refund arrangements. We can only ship other goods or create a one-time online discount code for next online purchase. You can either choose 1) goods of the same value or 2) goods of higher value (the difference in the price of the goods need to be paid) or 3) online discount codes with the same value as the goods.
If there is a special request for a refund, the handling fee and transaction fee charged by Shopify will be deducted from the refund amount (2.9-3.3%+SGD 0.5 per transaction, depending on the customer's credit card issuance location and credit card type.). All deducted handling fees and transaction fees will be collected by Shopify only, and we do not collect any amount.
We apologized for any inconveniences caused. Thank you.